Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

Service Legend
Local Service
Statewide Service: Provides online resources, telehealth, or service at a satellite office.
Nationwide Service: Provides online resources, telehealth or services at a regional/national headquarters location.
4981 Shirley Street
Las Vegas, NV 89119
Phone: 866-827-3723
Organization Name: Nevada Partnership for Homeless Youth
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Address:
4981 Shirley Street
Las Vegas, NV 89119
Phone: 866-827-3723
Service Categories:
Email: info@nphy.org
Eligibility:

Youth ages 12 to 18.

Services Provided: Offers mobile crisis intervention services for youth experiencing a crisis such as homelessness or running away from an abusive situation. Through NPHY's Safe Place partners who act as Safe Place Access Sites, youth are connected to crisis responders who remove youth from danger to a safe destination, including emergency shelter, drop-in center, or partnering agencies. <em>**During COVID-19 Safe Place access sites located at the Las Vegas-Clark County Library District and Henderson Libraries have been temporarily suspended until further notice; Terrible Herbst convenience stores, the City of Las Vegas Fire Department Stations, and RTC buses are still acting as Safe Place partners at this time.</em>
Source: Nevada 2-1-1
Last Updated: 6/9/2021
1255 Waterloo Lane
Suite A
Gardnerville, NV 89410
Phone: 775-782-8692
Address:
1255 Waterloo Lane
Suite A
Gardnerville, NV 89410
Phone: 775-782-8692
Fax: 775-782-1942
Email: info@family-support.org
Wheelchair Access: Yes
Eligibility:

Victims of domestic violence and/or sexual assault.

Services Provided: Provides one-on-one services to victims of domestic violence and sexual assault. Includes: Crisis intervention, TPO and VOCA application assistance, court advocacy, loaner phones, emotional support, support groups, 24/7 crisis line, and resources and referrals.
Source: Nevada 2-1-1
Last Updated: 6/3/2021
3552 West Cheyenne Avenue
Suite 130
North Las Vegas, NV 89032
Phone: 800-586-4872
Organization Name: American Lung Association in Nevada
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Address:
3552 West Cheyenne Avenue
Suite 130
North Las Vegas, NV 89032
Phone: 800-586-4872
Email: nvinfo@lungs.org
Wheelchair Access: Yes
Services Provided:

Offers compassionate counseling by registered nurses, respiratory therapists, and certified tobacco treatment specialists.

Source: Nevada 2-1-1
Last Updated: 6/3/2021
Crisis Line: 775-322-3466
220 South Rock Boulevard
Suite 7
Reno, NV 89502
Organization Name: Safe Embrace
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Crisis Line: 775-322-3466
Address:
220 South Rock Boulevard
Suite 7
Reno, NV 89502
Fax: 775-313-0883
Email: info@safeembrace.org
Wheelchair Access: Yes
Services Provided:

Operates a local 24 hour crisis hotline for victims/survivors of domestic violence, intimate partner violence, sexual assault, or sex trafficking.

Source: Nevada 2-1-1
Last Updated: 6/16/2022
Phone: 775-883-7654
Organization Name: Advocates to End Domestic Violence
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Address:
Phone: 775-883-7654
Fax: 775-883-0364
Service Categories:
Email: saracoord@aedv.org
Wheelchair Access: Yes
Services Provided:

24 hour crisis intervention and advocacy for victims of sexual assault. Provides accompaniment for victims of sexual violence to file police report, hospital exam, and court proceedings. Referrals for individual counseling.

Source: Nevada 2-1-1
Last Updated: 2/14/2022
PO Box 8016
Reno, NV 89507
Phone: 775-784-8085
Address:
PO Box 8016
Reno, NV 89507
Phone: 775-784-8085
Fax: 775-784-8083
Email: info@crisiscallcenter.org
Eligibility:

Survivors of sexual assault and interpersonal violence, as well as the family and friends of survivors.

Services Provided:

Provides confidential support, information and advocacy 24/7 to victims of sexual assault and interpersonal violence.

Source: Nevada 2-1-1
Last Updated: 2/14/2022
PO Box 8016
Reno, NV 89507
Phone: 775-784-8090
Address:
PO Box 8016
Reno, NV 89507
Phone: 775-784-8090
Fax: 775-784-8083
Service Categories:
Email: info@cssnv.org
Services Provided: 24 hour crisis intervention hotline to provide a safe source of support for individuals in any type of crisis. You can call 800-992-5757 , 775-784-8090, or text "LISTEN" to 839863 for 24/7 assistance.
Source: Nevada 2-1-1
Last Updated: 6/3/2021
PO Box 8016
Reno, NV 89507
Phone: 775-825-4357
Address:
PO Box 8016
Reno, NV 89507
Phone: 775-825-4357
Service Categories:
Email: info@crisiscallcenter.org
Services Provided: 24 hour hotline for individuals coping with substance use disorder and addiction for themselves and others. Service Approved by SAPTA.
Source: Nevada 2-1-1
Last Updated: 6/3/2021
2341 Comstock Drive
North Las Vegas, NV 89032
Phone: 702-812-4362
Address:
2341 Comstock Drive
North Las Vegas, NV 89032
Phone: 702-812-4362
Email: bigkeithbowen@gmail.com
Services Provided:

Bullying prevention program and hotline. Works with schools, non-profits, and other agencies within the community to stop bullying.

Source: Nevada 2-1-1
Last Updated: 6/3/2021
1512 Highway 395
Suite 3
Gardnerville, NV 89410
Phone: 800-870-8937
Organization Name: Tahoe Youth and Family Services
(Show others in Organization)
Address:
1512 Highway 395
Suite 3
Gardnerville, NV 89410
Phone: 800-870-8937
Service Categories:
Services Provided: 24 hour crisis hotline for those seeking emergency assistance from Tahoe Youth and Family Services.
Source: Nevada 2-1-1
Last Updated: 6/25/2021
205 North Stephanie Street
Suite D #149
Henderson, NV 89074
Phone: 775-684-2238
Organization Name: The Nevada Coalition for Suicide Prevention
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Address:
205 North Stephanie Street
Suite D #149
Henderson, NV 89074
Phone: 775-684-2238
Toll Free Phone: 800-273-8255
Fax: 775-684-8048
Service Categories:
Services Provided: The Nevada Coalition for Suicide Prevention is dedicated to partnering and collaborating with local and state individuals and organizations for the development and implementation of evidence based suicide prevention, intervention, and post-intervention strategies and programs in the state of Nevada. The Coalition also runs a National Suicide Prevention Lifeline which is a 24-hour lifeline.
Source: Nevada Suggest Providers Queue
Last Updated: 2/21/2019
Statewide Provider
Carson City, NV
Phone: 800-784-8669
Statewide Provider
Address:
Carson City, NV
Phone: 800-784-8669
Services Provided:

Tobacco Cessation

Source: Nevada 2-1-1
Last Updated: 1/20/2021
433 Spokane Street
Reno, NV
Phone: 775-393-9183
Address:
433 Spokane Street
Reno, NV
Phone: 775-393-9183
Service Categories:
Email: info@awakenreno.org
Wheelchair Access: Yes
Eligibility:

Victim or at risk of sexual exploitation.

Services Provided:

Provides services to victims or persons at risk for sexual exploitation. Help with case management, crisis intervention, counseling, housing assistance, mentorship, life skills and outreach. Education trainings for the community, victims and persons at risk of sexual exploitation. The Drop In Center provides resources and a safe, welcoming environment to women and girls who are or have been commercially sexually exploited or trafficked.

Source: Nevada 2-1-1
Last Updated: 6/3/2021
6171 West Charleston Boulevard
Las Vegas, NV 89146
Phone: 702-486-0000
Organization Name: Nevada Division of Child and Family Services
(Show others in Organization)
Address:
6171 West Charleston Boulevard
Las Vegas, NV 89146
Phone: 702-486-0000
Fax: 702-486-7759
Service Categories:
Wheelchair Access: Yes
Eligibility:

Medicaid or uninsured youth age 18 and under and their families.

Services Provided:

Provides crisis hotline intervention and stabilization services for children, adolescents, and their families. Services are available for children and adolescents who are exhibiting behavioral or mental issues which pose a threat the child’s stability within their home, school, or community.

Source: Nevada 2-1-1
Last Updated: 6/8/2021
4600 Kietzke Lane
Reno, NV 89502
Phone: 775-688-1670
Organization Name: Nevada Division of Child and Family Services
(Show others in Organization)
Address:
4600 Kietzke Lane
Reno, NV 89502
Phone: 775-688-1670
Service Categories:
Wheelchair Access: Yes
Eligibility:

Medicaid or uninsured youth age 18 and under and their families.

Services Provided:

Provides crisis hotline intervention and stabilization services for children, adolescents, and their families. Services are available for children and adolescents who are exhibiting behavioral or mental issues which pose a threat the child’s stability within their home, school, or community.

Source: Nevada 2-1-1
Last Updated: 6/8/2021
700 East Fifth Street
Carson City, NV 89703
Phone: 833-216-7233
Address:
700 East Fifth Street
Carson City, NV 89703
Phone: 833-216-7233
Service Categories:
Email: safevoiceinfo@doe.nv.gov
Services Provided: SafeVoice allows students, parents, and members of the community to report concerning and threatening situations related to school safety and student well-being through hotline, website, and mobile app. Reports are received and processed live 24/7/365.
Source: Nevada 2-1-1
Last Updated: 6/23/2021
1401 North Las Vegas Boulevard
Las Vegas, NV 89101
Phone: 702-229-6673
Organization Name: City of Las Vegas
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Address:
1401 North Las Vegas Boulevard
Las Vegas, NV 89101
Phone: 702-229-6673
Services Provided:

The M.O.R.E (Multi-agency Outreach Resource Engagement) teams assist homeless with housing resource information such as: housing assessments, access to shelters, information for neighborhood organizations, encampment interaction, access to the Courtyard, etc. through the 24/7 hotline number 702-229-MORE (6673).

Source: Nevada 2-1-1
Last Updated: 6/3/2021
777 Sinclair Street
Reno, NV 89501
Phone: 775-352-8090
Organization Name: Childrens Cabinet
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Address:
777 Sinclair Street
Reno, NV 89501
Phone: 775-352-8090
Fax: 775-322-1007
Service Categories:
Email: mail@childrenscabinet.org
Wheelchair Access: Yes
Eligibility:

Youth ages 13 to 17 in need of a safe place.

Services Provided: Safe Place is a helpline for youth who are in an unsafe environment and links them to service through the Children’s Cabinet to provide a safe environment.
Source: Nevada 2-1-1
Last Updated: 6/3/2021
777 Sinclair Street
Reno, NV 89501
Phone: 775-352-8090
Organization Name: Childrens Cabinet
(Show others in Organization)
Address:
777 Sinclair Street
Reno, NV 89501
Phone: 775-352-8090
Fax: 775-322-1007
Email: mail@childrenscabinet.org
Wheelchair Access: Yes
Eligibility:

Youth 13 - 17 Years Old

Services Provided:

Provides emergency shelter to youth between 13-17 years old including hygiene kits, meals, and access to resources and support services

Source: Nevada 2-1-1
Last Updated: 6/3/2021
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Address:
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Service Categories:
Email: hotlinedb@boystown.org
Services Provided: The Boys Town National Hotline is a nationwide, 24 hours hotline providing crisis intervention and short term counseling to children, teens, and parents who are needing support and guidance. Our counselors canoffer referrals to further help in the callers area. 24 hour text service also available, text VOICE to 20121.
Source: Nevada 2-1-1
Last Updated: 4/22/2022
801 South Rancho Drive
Suite C3
Las Vegas, NV 89106
Phone: 702-385-2153
Organization Name: Rape Crisis Center
(Show others in Organization)
Address:
801 South Rancho Drive
Suite C3
Las Vegas, NV 89106
Phone: 702-385-2153
Service Categories:
Wheelchair Access: Yes
Services Provided: 24/7 hotline; hospital advocacy at UMC for clients having a SANE exam/rape kit; long term advocacy including court advocacy, counseling and support groups; prevention, education, and outreach.
Source: Nevada 2-1-1
Last Updated: 4/22/2022
New York, NY 10004
Phone: 800-273-8255
Address:
New York, NY 10004
Phone: 800-273-8255
Services Provided:

Suicide prevention service available to anyone in suicidal crisis or emotional distress. Routes callers to the nearest accredited crisis center in the caller's area. Calls are answered by staff certified crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Crisis Chat Service routes chat visitors to a subnetwork of crisis centers accredited in providing online emotional support.

Source: Nevada 2-1-1
Last Updated: 6/28/2021
Nationwide Provider
Crisis Line: 877-914-6662
New Brunswick, NJ
Nationwide Provider
Organization Name: Rutgers' University Behavioral Health Care
(Show others in Organization)
Crisis Line: 877-914-6662
Address:
New Brunswick, NJ
Toll Free Phone: 877-914-6662
Languages Spoken: Spanish
Eligibility:

Mothers of children with special needs

Services Provided:

24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
New York, NY
Nationwide Provider
Address:
New York, NY
Text: Text START to 741-741
Email: info@crisistextline.org
Eligibility:

No restrictions

Services Provided: Provides high-quality text-based mental health support and crisis intervention.

  • General Crisis Intervention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 4/7/2022
Nationwide Provider
Crisis Line: 888-373-7888
PO Box 65323
Washington, DC
Nationwide Provider
Crisis Line: 888-373-7888
Address:
PO Box 65323
Washington, DC
Text: 233733
Email: help@humantraffickinghotline.org
Eligibility:

Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.

Services Provided:

Provides a 24/7 reporting hotline (phone, text, live chat, email), information, and confidential referral to social and legal services for victims and survivors of human trafficking. The Hotline also receives tips about potential situations of sex and labor trafficking and facilitates reporting that information to the appropriate authorities in certain cases. The hotline is operated by Polaris, a non-government organization leading the fight to end human trafficking.COVID-19 Update: following all CDC and state guidelines.

  • Human Trafficking Hotlines
  • Human Trafficking Prevention
Provider Profiles:

The Hotline is operated by Polaris, a non-profit, non-governmental organization working exclusively on the issue of human trafficking. The Trafficking Hotline is not a government entity, law enforcement, or an immigration authority.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-786-2929
3141B North Lincoln Avenue
Chicago, IL 60657
Nationwide Provider
Crisis Line: 800-786-2929
Address:
3141B North Lincoln Avenue
Chicago, IL 60657
Text: 66008
Toll Free Phone: 800-RUN-AWAY
Fax: 773-929-5150
Service Categories:
Email: info@1800runaway.org
Wheelchair Access: Yes
Languages Spoken: All languages
Eligibility:

Homeless or at-risk youth (21 and under), parents who are struggling with their child, and concerned adults who work with children such as teachers, law enforcement personnel, agency staff, siblings, and other relatives.

Services Provided:

Provides crisis intervention for youth who are thinking of running away or who have run away through helplines. Also provides message relay and conflict mediation between youth and parents and reunification assistance. Runaway prevention materials are also available to the community.

  • Runaway/Homeless Youth Helplines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 866-488-7386
PO Box 69232
West Hollywood, CA 90069
Nationwide Provider
Crisis Line: 866-488-7386
Address:
PO Box 69232
West Hollywood, CA 90069
Email: info@thetrevorproject.org
Eligibility:

Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ) Youth (13-24), or anyone in crisis

Services Provided:

Provides 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

  • LGBTQ2+ Helplines
  • LGBTQ2+ Support Groups
  • General Crisis Intervention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/18/2022
Nationwide Provider
Crisis Line: 800-999-2929
461 Eighth Avenue
New York, NY 10001
Nationwide Provider
Organization Name: Covenant House
(Show others in Organization)
Crisis Line: 800-999-2929
Address:
461 Eighth Avenue
New York, NY 10001
TDD: 800-999-9915
Service Categories:
Eligibility:

Open to the public

Services Provided:

A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 877-565-8860
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 510-771-1417
Nationwide Provider
Crisis Line: 877-565-8860
Address:
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 510-771-1417
Service Categories:
Email: contact@translifeline.org
Eligibility:

Trans people in need of emotional support during times of crisis

Services Provided:

A trans-led organization that connects trans people to the community, support, and resources needed to survive and thrive.

  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
5600 Fishers Lane
Rockville, MD 20857
Phone: 800-662-4357
Nationwide Provider
Address:
5600 Fishers Lane
Rockville, MD 20857
Phone: 800-662-4357
TDD: 800-487-4889
Email: samhsainfo@samhsa.hhs.gov
Eligibility:

No restrictions

Services Provided:

Government run website, in connection with The Substance Abuse and Mental Health Services Administration (SAMHSA). Provides information, publications, and referrals for those with substance use disorders, to treatment facilities, treatment options, information on paying for treatment, and understanding addiction and mental health.

  • Substance Use Disorder Referrals
Source: MHP-Nationwide
Last Updated: 4/7/2022
Nationwide Provider
Crisis Line: 800-222-1222
1391 North Speer Boulevard
Denver, CO 80204
Nationwide Provider
Organization Name: Rocky Mountain Poison and Drug Center
(Show others in Organization)
Crisis Line: 800-222-1222
Address:
1391 North Speer Boulevard
Denver, CO 80204
Email: info@rmpds.org
Wheelchair Access: Yes
Services Provided:

A call center which provides information to health care professionals and the public related to possible poisoning emergencies.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-448-3000
14100 Crawford Street
Boys Town, NE 68010
Nationwide Provider
Crisis Line: 800-448-3000
Address:
14100 Crawford Street
Boys Town, NE 68010
Service Categories:
Email: yourlifeyourvoice@boystown.org
Languages Spoken: Spanish, TDD
Services Provided:

Hotline for kids, teens, and young adults who are depressed, contemplating suicide, being physically or sexually abused, are on the run, addicted, threatened by gang violence, fighting with a friend or parent, or those who are facing overwhelming challenges.

  • General Crisis Intervention Hotlines
  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 855-812-1001
Nationwide Provider
Crisis Line: 855-812-1001
Address:
TDD: 800-787-3224
Toll Free Phone: 800-799-7233
Email: nationaldeafhotline@adwas.org
Languages Spoken: ASL
Services Provided:

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

  • listen and provide emotional support
  • provide information and referrals
  • do domestic violence and sexual assault education
  • brainstorm with callers ways to keep safe
  • develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.

Provider Profiles:

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.

Source: MHP-Nationwide
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-273-8255
5600 Fishers Lane
Rockville, MD 20857
Nationwide Provider
Organization Name: U.S. Substance Abuse and Mental Health Services Administration
(Show others in Organization)
Crisis Line: 800-273-8255
Address:
5600 Fishers Lane
Rockville, MD 20857
Eligibility:

Anyone in a suicidal crisis.

Services Provided:

Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Chat Service provides online emotional support at: https://suicidepreventionlifeline.org/chat/

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022
Nationwide Provider
Crisis Line: 800-985-5990
5600 Fishers Lane
Rockville, MD 20857
Nationwide Provider
Organization Name: U.S. Department of Health and Human Services
(Show others in Organization)
Crisis Line: 800-985-5990
Address:
5600 Fishers Lane
Rockville, MD 20857
Text: 1-800-985-5990
Services Provided:

The Disaster Distress Helpline is staffed by trained counselors from a network of crisis call centers located across the United States. These counselors provide:

a. Crisis counseling for people in emotional distress related to any natural or human-caused disaster,
b. Information on how to recognize distress and its effects on individuals and families,
c. Tips for healthy coping,
d. Referrals to local crisis call centers for additional follow-up care and support.

The Disaster Distress Helpline puts people in need of counseling on the path to recovery. Our staff members provide counseling and support before, during, and after disasters and refer people to local disaster-related resources for follow-up care and support. Since its launch in February 2012, the Disaster Distress Helpline has provided counseling and support in response to disasters such as Hurricane Sandy, the Boston Marathon bombing, the Ebola outbreak, and the Coronavirus pandemic.

Text "TalkWithUs" TO 66746 (Spanish-speakers can text 'Hablanos' to 66746); available 24 hours a day, 7 days a week.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/13/2022