Crisis Helplines/Hotlines

Description: Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met. (TJ-3000)

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Disclaimer...
Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

NV

Statewide

Carson City, NV

700 East Fifth Street
Carson City, NV 89703
Phone: 775-684-2581
Address: 700 East Fifth Street
Carson City, NV 89703
Phone: 775-684-2581
Email: safevoiceinfo@doe.nv.gov
Services Provided: SafeVoice allows students, parents, and members of the community to report concerning and threatening situations related to school safety and student well-being through hotline, website, and mobile app. Reports are received and processed live 24/7/365. 
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

Fallon, NV

Address: 485 West B Street
Fallon, NV 89406
Phone: 775-423-1313
Email: dvidir@cccomm.net
Services Provided: 24 hour crisis intervention, peer counseling, court advocacy, support groups, limited transportation, emergency motel nights, shelter program, community education, education and outreach on behalf of victims of domestic violence, sexual assault, stalking, elder abuse, or dating violence.
Original Source: Nevada 2-1-1
Last Updated: 3/18/2019

Gardnerville, NV

1512 Highway 395
Suite 3
Gardnerville, NV 89410
Phone: 800-870-8937
Service Categories:
Organization Name: Tahoe Youth and Family Services
Address: 1512 Highway 395
Suite 3
Gardnerville, NV 89410
Phone: 800-870-8937
Service Categories:
Services Provided: 24 hour crisis hotline/text line for those seeking emergency assistance from Tahoe Youth and Family Services.
Original Source: Nevada 2-1-1
Last Updated: 9/13/2018
Organization Name: Family Support Council of Douglas County
Address: 1255 Waterloo Lane
Gardnerville, NV 89410
Phone: 775-782-8692
Fax: 775-782-1942
Email: info@family-support.org
Eligibility: Victims of domestic violence and/or sexual assault.
Wheelchair Accessible: Yes
Services Provided: Provides one-on-one services to victims of domestic violence and sexual assault. Includes: Crisis intervention, TPO and VOCA application assistance, court advocacy, loaner phones, emotional support, support groups, 24/7 crisis line, and resources and referrals.
Original Source: Nevada 2-1-1
Last Updated: 8/3/2018

Henderson, NV

921 American Pacific Drive
Henderson, NV 89014
Phone: 702-564-3227
Organization Name: SAFE House
Address: 921 American Pacific Drive
Henderson, NV 89014
Phone: 702-564-3227
Fax: 702-451-4302
Email: Annettes@safehousenv.org
Wheelchair Accessible: Yes
Services Provided: Offers 24/7 crisis hotline for domestic violence victims and those seeking information and referrals.
Original Source: Nevada 2-1-1
Last Updated: 3/20/2019
205 North Stephanie Street
Suite D #149
Henderson, NV 89074
Phone: 775-684-2238
Service Categories:
Organization Name: The Nevada Coalition for Suicide Prevention
Address: 205 North Stephanie Street
Suite D #149
Henderson, NV 89074
Phone: 775-684-2238
Toll Free Phone: 800-273-8255
Fax: 775-684-8048
Service Categories:
Services Provided: The Nevada Coalition for Suicide Prevention is dedicated to partnering and collaborating with local and state individuals and organizations for the development and implementation of evidence based suicide prevention, intervention, and post-intervention strategies and programs in the state of Nevada. The Coalition also runs a National Suicide Prevention Lifeline which is a 24-hour lifeline.
Original Source: Nevada Suggest Providers Queue
Last Updated: 2/21/2019

Incline Village, NV

948 Incline Way
Suite 222
Incline Village, NV 89451
Phone: 775-298-0010
Organization Name: Crisis Intervention Services
Address: 948 Incline Way
Suite 222
Incline Village, NV 89451
Phone: 775-298-0010
Fax: 775-298-0011
Email: safe@tahoesafealliance.org
Wheelchair Accessible: Yes
Services Provided: <p>24 hour helpline provides peer counseling for crisis situations including victims of domestic violence, sexual assault, child abuse, sex trafficking, and suicide. Provided by volunteers and staff.</p>
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

Las Vegas, NV

6171 West Charleston Boulevard
Las Vegas, NV 89146
Phone: 702-486-0000
Service Categories:
Organization Name: Nevada Division of Child and Family Services
Address: 6171 West Charleston Boulevard
Las Vegas, NV 89146
Phone: 702-486-0000
Fax: 702-486-7759
Service Categories:
Eligibility: Medicaid or uninsured youth age 18 and under and their families.
Wheelchair Accessible: Yes
Services Provided: Provides crisis hotline intervention and stabilization services for children, adolescents, and their families. Services are available for children and adolescents who are exhibiting behavioral or mental issues which pose a threat the child’s stability within their home, school, or community.
Original Source: Nevada 2-1-1
Last Updated: 3/18/2019
5552 South Fort Apache Road
Las Vegas, NV 89148
Phone: 702-369-9740
Organization Name: Nevada Council on Problem Gambling
Address: 5552 South Fort Apache Road
Las Vegas, NV 89148
Phone: 702-369-9740
Fax: 702-369-9765
Email: info@nevadacouncil.org
Eligibility: Persons seeking problem gambling information and resources.
Wheelchair Accessible: Yes
Services Provided: Provides 24 hour access to information on problem gambling resources in Nevada through the problem gambling helpline and the online resource locator.
Original Source: Nevada 2-1-1
Last Updated: 3/18/2019
4981 Shirley Street
Las Vegas, NV 89119
Phone: 866-827-3723
Service Categories:
Organization Name: Nevada Partnership for Homeless Youth
Address: 4981 Shirley Street
Las Vegas, NV 89119
Phone: 866-827-3723
Service Categories:
Email: info@nphy.org
Eligibility: Youth ages 12 to 18.
Services Provided: Offers mobile crisis services for youth experiencing a crisis such as homelessness or running away from an abusive situation. Youth are connected to the appropriate assistance such as emergency shelter or drop-in center to meet the youth's needs.
Original Source: Nevada 2-1-1
Last Updated: 8/30/2018

North Las Vegas, NV

3552 West Cheyenne Avenue
North Las Vegas, NV 89032
Phone: 800-586-4872
Organization Name: American Lung Association in Nevada
Address: 3552 West Cheyenne Avenue
North Las Vegas, NV 89032
Phone: 800-586-4872
Email: nvinfo@lungs.org
Wheelchair Accessible: Yes
Services Provided: Offers compassionate counseling by registered nurses, respiratory therapists, and certified tobacco treatment specialists.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
2341 Comstock Drive
North Las Vegas, NV 89032
Phone: 702-812-4362
Address: 2341 Comstock Drive
North Las Vegas, NV 89032
Phone: 702-812-4362
Email: bullybustersapp@gmail.com
Services Provided: Bullying prevention program and hotline. Works with schools, non-profits, and other agencies within the community to stop bullying.
Original Source: Nevada 2-1-1
Last Updated: 4/9/2018

Reno, NV

433 Spokane Street
Reno, NV
Phone: 775-393-9183
Address: 433 Spokane Street
Reno, NV
Phone: 775-393-9183
Email: info@awakenreno.org
Eligibility: Victim or at risk of sexual exploitation.
Wheelchair Accessible: Yes
Services Provided: Provides services to victims&nbsp;or persons at risk for sexual exploitation. Help with case management, crisis intervention, counseling, housing assistance, mentorship, life skills and outreach. Education trainings for the community, victims and persons at risk of sexual exploitation.
Original Source: Nevada 2-1-1
Last Updated: 3/18/2019
777 Sinclair Street
Reno, NV 89503
Phone: 800-536-4588
Service Categories:
Organization Name: Childrens Cabinet
Address: 777 Sinclair Street
Reno, NV 89503
Phone: 800-536-4588
Text: 4HELP (44357)
Fax: 775-856-6208
Service Categories:
Email: mail@childrenscabinet.org
Eligibility: Youth ages 13 to 17 in need of a safe place.
Wheelchair Accessible: Yes
Services Provided: Safe Place is a helpline for youth who are in an unsafe environment and links them to service through the Children’s Cabinet to provide a safe environment.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
PO Box 8016
Reno, NV 89507
Phone: 775-784-8085
Service Categories:
Address: PO Box 8016
Reno, NV 89507
Phone: 775-784-8085
Fax: 775-784-8083
Service Categories:
Email: info@crisiscallcenter.org
Services Provided: 24 hour crisis intervention hotline to provide a safe source of support for individuals in any type of crisis.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
PO Box 8016
Reno, NV 89507
Phone: 775-825-4357
Service Categories:
Address: PO Box 8016
Reno, NV 89507
Phone: 775-825-4357
Service Categories:
Email: info@crisiscallcenter.org
Services Provided: 24 hour hotline for individuals coping with substance use disorder and addiction for themselves and others. Service Approved by SAPTA.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
Organization Name: Integrative Provider Network
Address: 1280 Terminal Way
Suite 3
Reno, NV 89502
Phone: 775-507-7075
Fax: 775-507-7076
Email: integrativeprovider@gmail.com
Services Provided: Offers a meet and connect service that works with client to connect them with a provider suitable to their need. Service connections to: behavioral health, substance use, and family issues including school, adjustment disorders, and family counseling needs. Personal case management approach with follow-up.
Original Source: Nevada 2-1-1
Last Updated: 6/25/2018
4600 Kietzke Lane
Reno, NV 89502
Phone: 775-688-1670
Service Categories:
Organization Name: Nevada Division of Child and Family Services
Address: 4600 Kietzke Lane
Reno, NV 89502
Phone: 775-688-1670
Service Categories:
Eligibility: Medicaid or uninsured youth age 18 and under and their families.
Wheelchair Accessible: Yes
Services Provided: Provides crisis hotline intervention and stabilization services for children, adolescents, and their families. Services are available for children and adolescents who are exhibiting behavioral or mental issues which pose a threat the child’s stability within their home, school, or community.
Original Source: Nevada 2-1-1
Last Updated: 3/18/2019
1090 South Rock Boulevard
Reno, NV 89502
Phone: 800-536-4588
Service Categories:
Organization Name: Childrens Cabinet
Address: 1090 South Rock Boulevard
Reno, NV 89502
Phone: 800-536-4588
Fax: 775-856-6208
Service Categories:
Email: mail@childrenscabinet.org
Eligibility: Youth ages 13 to 17 in need of a safe place.
Wheelchair Accessible: Yes
Services Provided: Safe Place is a helpline for youth who are in an unsafe environment and links them to service through the Children’s Cabinet to provide a safe environment.
Original Source: Nevada 2-1-1
Last Updated: 6/26/2018

Sparks, NV

480 Galletti Way
Sparks, NV 89431
Phone: 800-536-4588
Organization Name: Childrens Cabinet
Address: 480 Galletti Way
Sparks, NV 89431
Phone: 800-536-4588
Fax: 775-856-6208
Email: mail@childrenscabinet.org
Eligibility: Youth ages 13 to 17 in need of a safe place.
Wheelchair Accessible: Yes
Services Provided: Safe Place is a helpline for youth who are in an unsafe environment and links them to service through the Children’s Cabinet to provide a safe environment.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
780 East Lincoln Way
Sparks, NV 89434
Phone: 775-322-3466
Organization Name: Safe Embrace
Address: 780 East Lincoln Way
Sparks, NV 89434
Phone: 775-322-3466
Fax: 775-313-0883
Email: info@safeembrace.org
Eligibility: Recent victim (6 months) of Domestic Violence, Intimate Partner Violence, Sexual Assault, Sex Trafficking
Wheelchair Accessible: Yes
Services Provided: Operates a local 24 hour crisis hotline for victims/survivors of domestic violence, intimate partner violence, sexual assault, or sex trafficking.
Original Source: Nevada 2-1-1
Last Updated: 3/20/2019

Nationwide

Organization Name: Friends for Survival
Address:
Phone: 916-392-0664
Email: FFS@TrueVine.net
Eligibility: Persons affected by suicide loss.
Services Provided: Provides helpline for peer-support for persons affected by a suicide loss, skills to cope with loss, and education on the impact of suicide for the community.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
Organization Name: Polaris
Address:
Phone: 202-790-6300
Email: help@humantraffickinghotline.org
Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.
Wheelchair Accessible: Yes
Services Provided: Provides human trafficking hotline for victims and survivors with critical support to get help and stay safe.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
Address:
Phone: 877-565-8860
Email: contact@translife.org
Eligibility: Individuals going through problems being a transgender or gender non-conforming individuals.
Services Provided: Provides a toll free crisis hotline for transgender and gender non-conforming individuals in the United States and Canada.
Original Source: Nevada 2-1-1
Last Updated: 3/20/2019
Phone: 202-304-1200
Service Categories:
Organization Name: Trevor Project
Address:
Phone: 202-304-1200
Service Categories:
Email: info@thetrevorproject.org
Eligibility: LGBTQ young people ages 13 to 24.
Services Provided: Provides confidential, secure instant messaging and text service for LGBTQ youth that provides live help from trained volunteer counselors.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
Phone: 866-488-7386
Service Categories:
Organization Name: Trevor Project
Address:
Phone: 866-488-7386
Service Categories:
Email: info@thetrevorproject.org
Eligibility: LGBTQ young people ages 13 to 24.
Services Provided: Crisis intervention and suicide prevention lifeline for LGBTQ young people.
Original Source: Nevada 2-1-1
Last Updated: 3/20/2019

CA

Chula Vista, CA

122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Service Categories:
Organization Name: Suicide Org
Address: 122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Service Categories:
Eligibility: Individuals considering suicide.
Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

San Francisco, CA

2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Service Categories:
Address: 2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Service Categories:
Email: help@LGBThotline.org
Wheelchair Accessible: Yes
Services Provided: Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

Van Nuys, CA

14530 Sylvan Street
Van Nuys, CA 91411
Phone: 800-551-1300
Organization Name: Children of the Night
Address: 14530 Sylvan Street
Van Nuys, CA 91411
Phone: 800-551-1300
Fax: 818-908-1568
Email: llee@childrenofthenight.org
Eligibility: Sex trafficking victims. Shelter for ages 11 to 17 only.
Services Provided: Child sexual exploitation/sex trafficking hotline and 24 bed shelter for children who are involved in sex trafficking. Onsite school and college placement program. Online high school equivalency and English as a second language.
Original Source: Nevada 2-1-1
Last Updated: 6/26/2018

CO

Denver, CO

1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Address: 1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Wheelchair Accessible: Yes
Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.
Original Source: Nevada 2-1-1
Last Updated: 3/20/2019

CT

New Canaan, CT

New Canaan, CT 6840
Phone: 800-221-7437 xGrief
Service Categories:
Organization Name: CJ First Candle
Address: New Canaan, CT 6840
Phone: 800-221-7437 xGrief
Service Categories:
Email: info@cjfirstcandle.org
Eligibility: Open to all who have lost a baby
Services Provided: Provides 24 hour crisis counseling line for anyone who has lost a baby. Grief support for those who have suffered a loss due to Sudden Infant Death Syndrome and other sleep-related infant deaths and stillbirth.
Original Source: Nevada 2-1-1
Last Updated: 8/6/2018

DC

Washington, DC

1220 L Street NW
Suite 505
Washington, DC 20005
Phone: 800-656-4673
Service Categories:
Organization Name: Rape Abuse and Incest National Network
Address: 1220 L Street NW
Suite 505
Washington, DC 20005
Phone: 800-656-4673
Service Categories:
Email: info@rainn.org
Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country .
Original Source: Nevada 2-1-1
Last Updated: 9/11/2018

GA

Atlanta, GA

1600 Clifton Road
Atlanta, GA 30329
Phone: 800-232-4636
Service Categories:
Address: 1600 Clifton Road
Atlanta, GA 30329
Phone: 800-232-4636
Service Categories:
Services Provided: Provides information on disease control and prevention and the nearest locations for flu shot.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

IL

Chicago, IL

3141B North Lincoln Avenue
Chicago, IL 60657
Phone: 800-786-2929
Service Categories:
Address: 3141B North Lincoln Avenue
Chicago, IL 60657
Phone: 800-786-2929
Service Categories:
Email: Resources@1800Runaway.org
Eligibility: Messaging requires youth and parent to each call NRS to leave and/or obtain the message from the other.
Services Provided: Provides assistance with locating shelter and other resources. Offers a messaging service for runaway youth, delivering messages back and forth from parents to youth.
Original Source: Nevada 2-1-1
Last Updated: 1/19/2018
3141B North Lincoln Avenue
Chicago, IL 60657
Phone: 773-880-9860
Service Categories:
Address: 3141B North Lincoln Avenue
Chicago, IL 60657
Phone: 773-880-9860
Service Categories:
Email: Resources@1800Runaway.org
Eligibility: Messaging requires youth and parent to each call NRS to leave and/or obtain the message from the other.
Wheelchair Accessible: Yes
Services Provided: NRS operates a confidential 1-800-RUNAWAY hotline and 1800RUNAWAY.org online crisis service (live chat, emails, forum) 24/7/365. Texting is now also another option for kids in crisis to connect at 66008. Our frontline team of staff and volunteers receive 40 hours of training to provide non-judgmental, non-sectarian and non-directive support, empowering callers to develop a plan of action to improve their situation.&nbsp;
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019

MD

Rockville, MD

5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727
Service Categories:
Organization Name: Federal Substance Abuse and Mental Health Helpline
Address: 5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727
Fax: 301-480-1450
Service Categories:
Email: findtreatment@samhsa.gov
Eligibility: Anyone needing information or resources on substance use disorder and mental illness.
Services Provided: Provides services for individuals and family members facing mental and/or substance use disorders. Provides referrals to local treatment facilities, support groups and community-based organizations. Client can also order free publications and other information.
Original Source: Nevada 2-1-1
Last Updated: 8/3/2018

MI

Eaton Rapids, MI

3573 South Waverly Road
Eaton Rapids, MI 48827
Phone: 517-663-1521
Service Categories:
Organization Name: VFW National Home for Children
Address: 3573 South Waverly Road
Eaton Rapids, MI 48827
Phone: 517-663-1521
Service Categories:
Email: help@vfwnationalhome.org
Eligibility: Current active duty military members and their families, veterans and their families, National Guard and Reserve members and their families.
Services Provided: Helpline offers information, creates connections and gives hope to struggling families. Staff is trained to handle the unique challenges faced by military and veteran families. Helpline is also serves as the intake line for Family Housing program.
Original Source: Nevada 2-1-1
Last Updated: 9/18/2018

NY

New York, NY

New York, NY 10004
Phone: 800-273-8255
Service Categories:
Address: New York, NY 10004
Phone: 800-273-8255
Service Categories:
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. Routes callers to the nearest accredited crisis center in the caller's area. Calls are answered by staff certified crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Crisis Chat Service routes chat visitors to a subnetwork of crisis centers accredited in providing online emotional support.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019
New York, NY 10004
Phone: 800-273-8255 x1
Service Categories:
Address: New York, NY 10004
Phone: 800-273-8255 x1
Service Categories:
Eligibility: Any veteran in crisis or any person concerned about a veteran.
Services Provided: Connects veterans in crisis and their families and friends with Department of Veterans Affairs responders through a confidential hotline, via text, or online chat.
Original Source: Nevada 2-1-1
Last Updated: 1/19/2018
New York, NY 10004
Phone: 800-273-8255
Service Categories:
Organization Name: National Suicide Prevention Lifeline
Address: New York, NY 10004
Phone: 800-273-8255
Service Categories:
Eligibility: Any veteran in crisis or any person concerned about a veteran.
Services Provided: Connects veterans in crisis and their families and friends with Department of Veterans Affairs responders through a confidential hotline, via text, or online chat.
Original Source: Nevada 2-1-1
Last Updated: 9/22/2018

VA

Arlington, VA

1515 North Courthouse Road
2nd Floor
Arlington, VA 22201
Phone: 703-341-4100
Organization Name: Child Care Aware of America
Address: 1515 North Courthouse Road
2nd Floor
Arlington, VA 22201
Phone: 703-341-4100
TDD: 866-278-9428
Fax: 703-341-4101
Email: info@childcareaware.org
Eligibility: All children and families.
Services Provided: Operates a toll-free referral line and national website where parents and child care providers can receive information about finding, choosing, and paying for child care, and referrals to local child care resource and referral agencies to receive individualized assistance.
Original Source: Nevada 2-1-1
Last Updated: 3/19/2019