Choosing a Provider of Any Type

Questions for All Provider Types

  • What are your hours of operation?
  • Do you have appointments available after-hours?
  • Is help available for on-call or emergency services?
Payment and Billing
  • Do you accept ________insurance? (fill in the name of your insurance company)
  • Do you allow a sliding payment scale for those without insurance?
  • Do you have a cash discount?
  • Do you accept payments?
  • Do you have charity care or third party payment plans?
  • Do you accept Medicaid?
  • Is co-payment due at the time of service?
  • What is the average cost per visit?
  • Are translation services available if needed? (Agencies receiving federal funding are required to offer translation for Medicaid patients.)
  • Is there someone on your staff who is fluent in a language besides English? (If so, what languages?)
Transport/Getting There
  • Do you provide transportation services?
  • How close to the bus/train stop is your facility?
  • Which bus stop is closest to your clinic?
  • Is your facility wheelchair accessible?
  • Are the rooms able to accommodate a wheelchair?
  • How do you weigh a child in a wheelchair?
  • What kind of bathroom facilities do you offer for a disabled and/or older child with incontinence?
Clinic Practices and Policies
  • What do you do to help the child be less likely to get illnesses from other children who are sick?
  • Do you have separate areas for both well children and sick children?
  • It usually takes more time to treat a person with complex illnesses, are you able to accommodate that?
  • Does your practice have rules or guidelines about parent participation and observation?
  • Are siblings or other family members welcome during sessions?
  • What age ranges do you serve? (ie: specialize in pediatrics/school-age or adolescents, etc.)
  • How will you handle the transition of my child as they grow and eventually become an adult?
  • Do you have equipment to work with children?
  • How much of your business is children-based?
  • What experiences have you had with (insert diagnosis)?
  • What is your comfort level in working with (insert diagnosis)?
  • What are your degree and certifications, and from what issuing institutions?

Authors & Reviewers

Initial publication: June 2014;
Current Authors and Reviewers:
Funding: Thanks to the 2013-14 Portal Utah Regional Leadership Education in Neurodevelopmental and related Disabilities (URLEND) Trainee group for their effort on this project.